Quality Assurance Analyst

Who We Are Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007.

We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms.

Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection.

Think Ahead.

Think Olympus.

What Olympus Offers We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including: Employer-sponsored medical, dental, and vision plansCompany-paid life insurance, short-term disability, and long-term disability401(k) with company matchPaid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time OffEducation Assistance Program and ongoing professional development opportunitiesWellness Lunch N LearnsEmployee perks such as pet insurance, discount programs, and a welcoming office environment At Olympus, we empower you to grow, contribute, and thrive both professionally and personally.

What You'll Do As a Quality Assurance Analyst, youll help ensure quality remains at the heart of the experience we provide our insureds and agency partners.

Youll review claims and operational files, identify trends and opportunities, and share thoughtful feedback that helps our teams grow and improve.

Youll work alongside leaders and team members across Operations to strengthen consistency, accuracy, compliance, and service.

You dont need to come from a traditional Quality Assurance background to be successful in this role.

If you have experience reviewing work for accuracy, enjoy working with data, and approach opportunities with curiosity and a continuous-improvement mindset, wed love to hear from you.

Key Responsibilities Review & Support Quality Conduct audits of claims and operational files using established quality standards and tools.Document findings accurately and provide clear, constructive feedback that supports coaching and development.Apply company guidelines, applicable regulations, and quality standards consistently during reviews.

Find the Story in the Data Identify trends, recurring issues, and opportunities for improvement through audit results.Track quality data and help create reports and dashboards that provide meaningful insights to leadership.Surface potential process gaps, risks, and training opportunities to help teams continuously improve.

Collaborate & Improve Participate in calibration sessions to support consistent and fair quality standards.Partner with team members and leaders across Operations on quality and process improvement initiatives.Support special projects and changing business needs, including during catastrophes or high-volume periods.

What You'll Bring Experience reviewing work, records, or processes for accuracy, completeness, or adherence to established guidelinesprevious experience in a dedicated QA role is not require...