Senior Service Manager

Join us as a Manager II, Service Representative and lead a field service team dedicated to delivering exceptional customer experiences.

You'll drive operational excellence, develop talent, and identify opportunities that fuel business growth.

What will you do?


* Manage and coach a team of service professionals delivering installation, commissioning, and maintenance solutions


* Direct resource planning and tactical operations to ensure safety, quality, and reliability across all customer engagements


* Proactively identify customer needs and recommend value-added solutions that enhance satisfaction and drive revenue


* Tackle complex service challenges with creativity and sound judgment to improve efficiency and results

What are the key skills we are looking for?


* Safety Standards - expert level; ensuring all field operations comply with rigorous safety protocols and regulations


* Technical Documentation - expert level; managing accurate service records and compliance documentation across all customer engagements


* Field Service Management - advanced level; directing team schedules, resources, and priorities to meet service commitments


* Customer Orientation - advanced level; building strong relationships and anticipating customer needs before they arise


* Coaching - advanced level; developing team capabilities through feedback, mentorship, and performance management


* Decision Making - advanced level; making sound judgments on resource allocation and service approach under pressure


* Risk Management - advanced level; identifying and mitigating operational risks to protect team and customer safety


* Business Acumen - advanced level; connecting service delivery to broader business objectives and growth opportunities

What qualifications will make you successful?


* Proven leadership ability with a track record of building and motivating high-performing teams


* Strong analytical and problem-solving skills with a creative approach to non-routine challenges


* Exceptional communication skills that build trust and credibility with diverse stakeholders


* Strategic thinker who balances big-picture goals with hands-on execution and operational excellence

What's in it for me?


* Lead a team where your work directly impacts customer success and business growth


* High visibility role with opportunities to influence service strategy and operations


* Comprehensive development programs including leadership training and technical certifications


* Collaborative, safety-focused culture that supports your professional growth and well-being

Bring your leadership and service expertise to a team that's ready to welcome you - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you.

It's more than just pay and benefits-it's a meaningful investment in you.

It is designed to help you perform, grow, feel safe, and elevat...