Patient Access Specialist

Join Our Team!

Are you passionate about delivering exceptional customer service in a fast-paced healthcare environment? Nemours Children's Health is seeking a dedicated Patient Access Specialist to join our Admitting Department.

This rewarding role serves as a vital first point of contact for patients and families, ensuring a positive experience while supporting accurate registration, insurance verification, and revenue cycle processes.

Position Summary

The Patient Access Specialist is responsible for onsite patient registration, insurance verification, appointment scheduling, and point-of-service collections.

With occasional guidance, this role also helps resolve registration, billing, insurance, and payment-related inquiries while delivering outstanding customer service to patients and families.

What Makes an Ideal Candidate?

We are looking for a team member who demonstrates:


* Strong critical thinking and problem-solving skills.


* Initiative and the ability to work independently while contributing positively to a team environment.


* Experience with patient collections and revenue cycle processes.


* A Cheerful, adaptable attitude and willingness to embrace change.


* Relationship-building skills that foster collaboration across departments.


* Clear, courteous, and professional communication abilities.


* A commitment to providing accurate information and supportive service to patients and colleagues.


* A continuous improvement mindset with enthusiasm for learning new systems, tools, and processes.


* Accountability and ownership of responsibilities while consistently delivering high-quality service.

Key Responsibilities

Patient Registration & Insurance Verification


* Obtain, verify, and update patient demographic information.


* Complete patient check-in and check-out processes accurately and efficiently.


* Distribute clinic-specific forms and required documentation.


* Verify guardianship information and obtain insurance cards.


* Verify insurance coverage and eligibility.


* Secure authorization and referral information as needed for each encounter.


* Create and maintain patient charts within the electronic health record (EHR) system.

Financial Responsibilities


* Collect copays, prepayments, and outstanding patient balances.


* Assist with registration, billing, insurance, and payment inquiries.


* Support revenue cycle activities while maintaining excellent customer service standards.

Scheduling & Documentation


* Schedule patient appointments according to departmental policies and procedures.


* Ensure required annual forms are complete, accurate, current, and maintained in accordance with organizational policies.

Administrative Support


* Sort and distribute mail, medical records, and other correspondence.


* Receive delivered equipment and documents.


* Maintain a clean, organized, and professional lobby and work area.
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