Medical Assistant II

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Time Type:
Full time

Department:
Behavioral Health Urgent Care

All Locations:
10 Gove Street – Taylor Building

Position Summary:
The Behavioral Health Urgent Care Service Medical Assistant (BHUCS MA) is a resource for the team in managing patient flow, assisting providers, and anticipating patient and provider needs in the BHUCS.

The BHUCS MA provides excellent customer service to patients, health center staff and outside agencies.

Provides quality support and care to patients by working as a multidisciplinary care team member in the BHUCS and across the health center.

This position is part of a 24/7 operation and will have shifts which are non-standard in order to cover the needs of the BHUCS


* Prepares for assigned clinics and ensures all test results and instruments are available per department protocol.

Be available to assist with their assigned providers.

Communicates with them throughout the session


* Accurately performs the following as indicated :


* vital signs, O2 sat, pain scale (0-10) weights, height, LMP Spirometry EKG Peak flow meters.

Use of Oxygen equipment  Point of Care testing Cleans and wraps instruments for sterilization Follows proper sterilization protocols as indicated Other clinical tasks appropriate to the department assignment


* Responsible for facilitating effective team and patient communication throughout the visit  


* Manages efficient patient flow per departmental requirements and supports providers and team in overall coordination and delivery of care.   Actively participates in patient visits per departmental protocol including but not limited to:  rooming patients, obtaining chief complaint, addressing BPAs, and obtaining pertinent history.


* All documentation should be complete and done in an efficient and timely manner.   Proficient in the use of the electronic medical record (Epic) as it pertains to department-based workflows and guidelines


* Interacts with patients and other staff in a professional and respectful manner, which reflects the needs and c...