Application Engineer IV, Dynamics 365

Job Summary

Application Engineers are responsible for designing, developing and maintaining software applications that meet the needs of the organization.

They collaborate closely with cross-functional teams, including developers, business analysts, and end-users to ensure applications are optimized for performance, usability and reliability.

Employees serving at this level - Application Engineer IV - are expected to perform as expert professionals, providing technical leadership to others internally and externally in a specific field of expertise.

They also may guide less-experienced staff on their technical and professional development.

In this role:

This is the technical lead role for our CRM engineering practice (MS Dynamics 365 / Power Platform).

Our CRM platform has grown significantly in scope - now spanning Claims, Warranty, Customer Support, and Parts & Service - and we're building out internal engineering capacity to match that growth.

You will formally set technical direction - architecture, patterns, and standards - and you'll mentor the engineers building inside them.

This is the natural next step for a platform that required hands-on engineering acumen to reach the next level of business-readiness.

Primary Responsibilities

Application Software Development: 20%

Develop the most complex existing and new applications by analyzing and identifying areas for modification and improvement.

Develop new applications to meet business needs.

In this role:

• Architect and, where needed, personally build the most complex solutions in Dynamics 365, Power Platform, and the surrounding Azure ecosystem.
• Provide expert-level Dataverse plugin development (C#), client-side scripting, and business rule/workflow authoring.
• Leverage the full-stack range (JavaScript/TypeScript, C#/.NET, REST/SOAP APIs, ETL workflows) to build and review integrations across Claims, Warranty, Customer Support, and Parts & Service.

Application Software Maintenance: 20%

Lead monitoring, identifying, and correcting the most complex software defects to maintain fully functioning applications software.

In this role:

• Serve as the internal standard-bearer for SecOps and IT governance.
• Ensure everything built on the platform, by employees or by our SI vendor, meets company security and compliance standards.
• Own the technical relationship with the SI vendor.
• Review vendor deliverables for quality and standards alignment.
• Identify what should move in-house over time.

Application Software Road Map: 15%

Define and maintain a roadmap to facilitate complex application software development and ensure the development work is prioritized in line with business requirements.

In this role:

• Define how things get built - architecture, design patterns, coding standards, and engineering best practices for the CRM platform.
• Design and own the platform's ALM/DevOps backbone.
• Establish environment strategy, solution packaging and release pip...