Assistant Store Manager

Overview:

Boyd’s Tire & Service has been providing drivers in Central Ohio with the best automotive products and services since 1996.

We strive to provide you with high-quality tires and reliable car repairs at our several locations in Columbus, Blacklick, Hilliard, Lewis Center, Marysville, and Central Ohio.

Our staff is ready to go above and beyond to help you meet your needs, to get you back on the road, satisfied.

The Assistant Manager is responsible for selling and promoting all products and services offered by Plaza Tire by following the company’s store standards and expectations.

They help manage the team and workflow in the shop and are the manager on duty when the store manager is out. 

COMPENSATION: $50,000-$80,000/ year consisting of hourly + commission

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge.
  
  Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
  
  Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
  
  Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned