AI & Automation Operations Manager

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Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

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We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Technology Product & Platform Management

Job Sub Function:
Technology Operations Support

Job Category:
Scientific/Technology

All Job Posting Locations:
Raritan, New Jersey, United States of America, Singapore, Singapore

Job Description:
AI & Automation Operations Manager
Position Summary

The AI & Automation Operations Manager will lead the design, implementation, and operationalization of AI-driven workflows, intelligent automation, and observability capabilities across IT Operations and IT Service Management (ITSM).

This role is responsible for advancing the organization's journey toward AI-augmented and autonomous operations by leveraging AIOps, Observability tools, Service Now and Generative AI technologies to improve service reliability, reduce operational risk, and accelerate incident resolution.

The role will also provide operational support within the Digital Command Center (DCC), supporting major incident management, executive communications, and continuous service improvement initiatives.

Key Responsibilities
Primary Responsibilities

AI Incident Management


* Design and implement AI-powered workflows for incident detection, triage, categorization, prioritization, and routing.


* Develop AI-assisted root cause analysis, incident enrichment, and predictive incident management capabilities.


* Create intelligent remediation runbooks and automated response workflows.


* Drive reduction of alert noise through event correlation and service intelligence.

AI-Driven Problem & Change Management


* Build workflows that identify recurring issues and proactively generate problem investigations.


* Implement AI-enabled trend analysis, risk scoring, and change impact assessments.


* Support automated generation of knowledge articles, PIR summaries, and operational insights.

AI-Augmented Autonomous Operations


* Develop self-healing and closed-loop remediation capabilities.


* Expand automation across observability tools and ITSM processes.


* Establish governance and operational controls for AI-enabled decision-making and autonomous actions.


* Create dashboards and metrics to dem...