Sales Manager

What is the job?
As Sales Manager, you’ll be responsible for driving room revenue, corporate business and market share growth by developing new accounts and maintaining strong relationships with existing clients.

You’ll implement sales strategies, achieve revenue targets and support the overall sales objectives of the hotel.
Your day to day
People

•Manage daily sales activities including prospecting, sales calls and client meetings.

•Build and maintain strong relationships with corporate, travel trade and key accounts.

•Coordinate with other departments to ensure seamless service delivery.

•Participate in sales meetings and strategy discussions.

•Support junior sales team members where applicable.

Financial

•Achieve assigned room night and revenue targets.

•Develop and implement sales action plans for assigned market segments.

•Monitor competitor activities and market trends.

•Prepare weekly and monthly sales reports and forecasts.

•Negotiate rates and contracts to maximize profitability.

•Conduct site inspections and presentations to secure new business.

Guest Experience

•Ensure client requirements are clearly communicated to operational departments.

•Follow up with clients post-stay to ensure satisfaction and repeat business.

•Handle client concerns or service issues promptly and professionally.

•Promote hotel services, loyalty programs and special offers.

Responsible Business

•Ensure all sales activities comply with brand standards and hotel policies.

•Maintain accurate account records and CRM updates.

•Identify new business opportunities within assigned segments.

•Support sustainable and responsible business initiatives.

•Perform ad-hoc duties as required to support overall hotel objectives.

Accountability

•This role contributes directly to the achievement of hotel revenue goals in corporate, leisure or MICE segments.

Responsible for managing assigned accounts and delivering measurable revenue growth while maintaining strong client relationships.