Assistant Night Manager (Full Time) - InterContinental Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.  

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.  

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.  

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane offers 319 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions.

With over 1800 square meters of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

We are looking for a well-rounded Assistant Night Manager.

Your day to day:


* You will assist in leading our Front Office overnight team to ensure the night operation runs smoothly, drive team engagement, guest feedback & problem resolution, brand and cleanliness standards.


* The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am. 


* You will also play a key role in coaching and mentoring your team, providing direction and coaching to achieve an exceptional guest experience.


* If you are looking to develop your career within a global hotel company in a beautiful brand, then we would love to hear from you!

What we need from you:


* 2 to 5 years of experience in the hospitality industry, preferably in hotel operations or Front Office leadership.


* No work restrictions and full eligibility to work in Australia.


* A genuine commitment to delivering exceptional guest experiences.


* Strong leadership skills with the ability to motivate, support and develop a team during overnight operations.


* Excellent communication, problem-solving and decision-making abilities.


* A long-term career mindset and a desire to grow within the hospitality industry.


* Confident in problem handling.


* Problem solving, training and organisational skills.


* Proficient in the use of Microsoft Office and Opera.


* Proven ability to lead & develop a team, improve guest satisfaction and maintain standards.


* A proactive approach to developing & maintaining strong relationships with internal and external stakeholders.


* Strong organisational, written and communication skills, with strong attention to detail.


* Ability to work in a fast-paced environment and prioritise workload.


* Must have a Valid QLD Driver's License.
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