Patient Care Coordinator – Administrative

Job Title: Patient Care Coordinator - AdministrativePay: From $15.00 per hourJob Type: Full-timeWork Location: Hybrid - Killeen or San Antonio, Texas About Oria Oria is a provider of outpatient behavioral health services across Texas, offering psychological evaluations, individual and family therapy, medication management, Transcranial Magnetic Stimulation (TMS), and Esketamine therapy.

We are committed to compassionate, evidence-based care and an outstanding patient experience.

Position Overview Oria is seeking a compassionate, organized, and dependable Patient Care Coordinator to join our administrative and patient experience team.

This role focuses on continued care for existing patients, including coordinating appointments, verifying insurance coverage, managing patient inquiries, and addressing administrative needs that may affect ongoing treatment.

You will help patients stay informed, connected to their providers, and supported throughout their care while collaborating with clinical and administrative teams to promote continuity of services.

Candidates residing in the Killeen or San Antonio area are encouraged to apply.

Your location will determine your assigned office: Killeen-area employees will work at our Killeen office, and San Antonio-area employees will work at our San Antonio office.

This position includes both in-office and remote work based on operational needs.

Bilingual English/Spanish candidates are highly encouraged to apply.

Key Responsibilities Continued Patient Care Coordination: Help existing patients navigate ongoing administrative needs, complete required paperwork, and connect with the appropriate provider or staff member.

Appointment Scheduling: Schedule, reschedule, and confirm ongoing appointments for therapy, psychological evaluations, medication management, and other services.

Coordinate with providers to address scheduling needs and minimize interruptions in care.

Patient Communication: Respond promptly to calls, emails, and messages.

Provide accurate information about appointments, office procedures, and next steps in continued care.

Route clinical questions to the appropriate staff.

Patient Follow-Up: Contact patients regarding appointment reminders, missed visits, incomplete paperwork, and outstanding administrative needs.

Help patients reconnect with care when scheduling gaps occur.

Insurance Verification and Authorization Support: Verify insurance eligibility and benefits, identify coverage changes, and accurately document findings.

Gather required documentation and coordinate authorization requests with the appropriate team.

Billing Support: Assist patients with co-pay and outstanding balance questions, process payments according to clinic procedures, and route billing concerns to the billing department.

Documentation: Maintain accurate patient records and promptly document communications, scheduling updates, insurance verification, and administrative activities in approved systems.

Team Collaboration: W...