Systems Engineer

Systems Engineer

Middleware Platform, Azure, Microsoft Windows Server, Monitoring, Automation and AI

Location: Remote — Pune or Baroda

Experience: 4–6 years

Shift: 24×7 rotation, including planned maintenance windows and change events

Role summary


* You will keep our Middleware Platform, Azure and Windows server estate running day to day — responding to alerts, resolving incidents within SLA, Product/Application deployment, executing changes cleanly, and steadily improving the stability of the systems in your care.


* You work within established processes and alongside Team Engineers and Database Administrators, taking ownership of your own queue and escalating appropriately.


* This role also carries a real automation mandate.

We expect you to notice repetitive manual work and remove it — through scripting, through Azure automation tooling, and increasingly through AI agents that handle routine operational tasks.

Experience


* 4–6 years in systems administration, Application and infrastructure support or cloud operations.


* Minimum 4 years hands-on production Azure administration (not lab, training or certification-only exposure).


* Minimum 3 years administering Windows Server in production.


* Experience working to SLAs in a ticket-driven support environment.


* Willing and available to work rotating 24×7 shifts and out-of-hours maintenance windows.

Preferred qualifications


* Graduation or Above


* Healthcare or other regulated-industry experience.

Key responsibilities


* Azure platform administration



* Administer Azure infrastructure day to day; provision, resize and decommission Azure resources following documented standards and approved change requests.


* Support Azure PaaS workloads including App Services — deployments, configuration, scaling and restarts.


* Apply resource tagging, cost-optimisation recommendations and policy compliance actions as directed.



* Alert monitoring and response



* Own the alert queue on your shift.

Monitor Logic Monitor, Azure Monitor, Log Analytics and the enterprise monitoring platform; acknowledge, triage and action alerts within SLA.


* Investigate alerts using KQL queries in Log Analytics, Application Insights telemetry and Windows Event Logs.


* Identify duplicate or non-actionable alerts and propose tuning — threshold changes, aggregation windows, suppression rules.

Flagging a bad alert is part of the job, not an optional extra.


* Maintain monitoring coverage and visibility: report agents that are down or resources missing from monitoring, and build/maintain dashboards and workbooks that surface system health to the team.



* System stabilisation



* Resolve incidents end to end; support the Team Members during major incidents with diagnostics, evidence gathering and communication updates.


* Contribute to root cause analysis — collect logs and timelines, document findings, and i...