Client Implementation Specialist I

Crisis24, a GardaWorld company, helps organisations protect their people, operations and assets through integrated risk management, including travel risk management, critical event management and business continuity solutions delivered on the Horizon platform.

Who We Are Looking For

As Implementation & Solutions Consultant for Southern Europe, you will own the full implementation lifecycle for our clients in the region while acting as the technical reference for the sales team during pre-sales.

You will lead onboarding from kickoff to go-live for new clients and significant upsells, and support technical discovery, solution design, and product demonstrations for prospects.

You will balance post-sales delivery and pre-sales support according to regional priorities, representing Crisis24 credibly to clients in French, Spanish, and English.

What You Will Work On

Implementation & Client Delivery


* Lead end-to-end implementations for new clients and significant upsells, from kickoff to go-live


* Act as the main point of contact for clients during implementation, setting clear expectations and keeping communication consistent and proactive


* Define and manage project plans, milestones and deliverables using Jira, Salesforce and Certinia


* Gather requirements, define success criteria and tailor the implementation approach to each client's business objectives and organisation


* Share best practices to help clients optimise their use of the platform and realise its full value


* Monitor implementation health, anticipate and resolve roadblocks, and ensure a smooth handover to Account Management and ongoing support

Technical Pre-Sales & Solutions Engineering


* Partner with the regional sales team and Account Management team on technical discovery, solution design and product demonstrations


* Support proof of concept activities and translate technical requirements into actionable implementation plans once deals close


* Maintain up-to-date knowledge of the full Crisis24 solution portfolio to represent it accurately in both pre-sales and delivery conversations

Product & Industry Expertise


* Develop in-depth knowledge of the features and configuration options of the products supported by this role


* Stay current on Travel Risk Management, Business Continuity and Critical Event Management best practices, as well as regulatory expectations relevant to clients in Southern Europe (for example duty of care and data protection)

Who You Will Work With

Collaboration & Cross-Functional Support


* Work closely with Sales, Account Management, Product and Engineering to ensure alignment from the first technical conversation through implementation and beyond


* Share client and market feedback with Product and Sales to inform the roadmap and go-to-market decisions

Communication & Reporting


* Keep clients and internal stakeholders informed throughout both pre-sales and implementation phases


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