Operations Specialist (Day Shift)

Key Responsibilities Include:


* Serving as the primary point of contact between clients, vendors, and other teams.


* Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow.


* Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally.


* Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.


* Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles.


* Answering phone calls and disseminating the information to relevant parties.


* Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation.


* Coordinating all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations.


* Reviewing client requests, cost estimates, statements of work, and ensuring services align with client requirements.


* Monitoring project timelines, risks, and issues while providing solutions and maintaining accurate documentation.


* Ensuring compliance with safety standards, operational directives, and national and regional regulations.


* Resolving operational issues, client concerns, and service satisfaction matters.


* Participating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams.


* Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel.

Required and Preferred Experience and Qualifications:


* Bachelor's degree in a related field is strongly preferred.

Either bachelor's degree or equivalent military experience


* Have an intere st or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response


* Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, and other similar tools.


* Must be willing to sign an NDA and maintain strict confidentiality


* Must be able to communicate effectively, both verbally and in writing


* Ability to maintain a professional demeanor during stressful situations


* Must be able to quickly adapt and excel in dynamic situations


* Demonstrated organizational and time management skills


* Successful client management experience


* A demonstrated history of effective conflict resolution skills


* Ability to attend training events that fall outside normal work hours

Work Environment & Physical/Mental Demands:

With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions.

In addition to other demands, the demands of the job include:


* Must undergo and meet company standards for background and ...