J.P. Morgan Wealth Management - Senior Product Associate, Service Desktop

You are passionate about product innovation and improving the tools and workflows used by Service Professionals, and you want your work to directly improve client and advisor experiences.

In this role, you will strengthen your product delivery and cross-functional partnership skills while building mobility for continued growth across product, digital, and platform teams.

You will join a collaborative team with a strong focus on measurable outcomes, modern capabilities, and a culture that supports learning, development, and impact.

As a Senior Product Associate, Service Desktop in the JPMorganChase Wealth Management Service Desktop team, you will support the product strategy and manage day-to-day discovery, backlog management, delivery, and performance measurement for assigned capabilities.

You will partner with product leadership, Service and Supervision, Service Professionals, and stakeholders across business, technology, design, operations, digital, risk, controls, compliance, and legal to translate needs into clear requirements and prioritized work.

You will guide enhancements from discovery and pilot through launch and adoption, using feedback, product data, and industry insights to recommend priorities and deliver measurable improvements.

You will help evolve the desktop experience as a key part of the broader Service Desktop platform.

Job responsibilities:


* Support the Service Desktop product vision, strategy, and roadmap for Service Professional tools and workflows in partnership with product leadership


* Own, maintain, and prioritize the backlog for assigned Service Desktop capabilities in alignment with the product roadmap and priorities established by product leadership


* Conduct discovery, user research, and analysis with Service Professionals and business stakeholders to identify needs and opportunities to improve tools, workflows, and service delivery


* Translate the desktop experience vision into business requirements, user stories, and acceptance criteria in partnership with user experience research, design, content, accessibility, and technology teams


* Ensure desktop experience capabilities follow established design system standards, reusable components, navigation patterns, and accessibility requirements


* Support usability testing, prototype validation, pilot feedback, and post-launch learning to improve the Service Professional experience


* Coordinate workflow and transition impacts, including data, integration, and cross-platform dependencies across the desktop experience, existing Service Desktop capabilities, Salesforce, and integrated platforms


* Partner with the Business Readiness and Training team on phased rollout planning, communications, training, adoption, and feedback loops


* Define and monitor success measures, including adoption, task completion, usability, satisfaction, workflow efficiency, service quality, risk indicators, defect trends, and platform reliability...