Customer Delivery Experience & Logistic Transformation Leader

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are hiring for Customer Delivery Experience & Logistic Transformation Leader and in this role you will be driving the design and optimization of innovative logistics solutions that enhance customer delivery experience and operational efficiency.

You will lead logistics engineering initiatives, develop and implement new logistics offers, identify process improvement opportunities, and collaborate with cross-functional teams to transform supply chain operations through continuous innovation and best practices.

This role would require strategic mindset, specialized expertise, leadership, and independent judgment to drive change, shape business strategy, and manage projects, people, or processes.

What will you do?

Customer Satisfaction on Delivery - Delight Customer
• Develop relationships with customers and commercial team.
• Understand the voice of customers (through customer visit, etc)
• Deploy actions & solutions to meet drive customer satisfaction
• Analyze and influence inventory strategy to meet customer and business needs
• Monitor Customer Satisfaction KPI and feedback
• Identify customer pain points, the root cause, and priorities
• Ensure On Time Delivery (OTD, OTDC2, BOL, etc) and Customer Satisfaction (NSSoD).
• Build relationship with customers and sales team
• Define and drive corrective action for long term solution
• Coordinate with other teams and follow-up diligently.

Transformation Projects - Continuous Improvement
• Understand company priorities and direction
• Support or lead transformation project in the country
• Communicate efficiently - why, what, how, when, who
• Drive project execution till delivery
• Influence and convince stakeholders on the transformation
• Monitor project effectiveness and adoption
• Identify area of opportunities for improvement / digitalization and deploy actions to realize them

Customer Golden KPI
• Reliable leader for delivery to customers

What qualifications will make you successful?

• Bachelor's degree in Supply Chain, Logistics, Engineering, Business, or related field.
• Adequate years of experience in Supply Chain, Logistics, or related functions.
• Experience in both supply chain operations and front-o...