Customer Care Representative with Finnish Language

IMPACT starts with us

At Schneider Electric, you will contribute to solving the climate crisis and accelerating the energy transformation that our planet urgently needs.

You will work among colleagues with very diverse personal and professional experiences, united by a vision of a better world.

Location & commitments


* Location: Warsaw office (Konstruktorska street)


* Full-time employment contract,


* Smart onboarding with access to e-learning and internal knowledge platforms,


* CSR & sustainability projects - make a real impact,


* Clear growth path - we support your ambitions with an individual development plan.

Your IMPACT

Customer Care Representative with Finnish is the first point of contact for the commercial and logistics support in the entire sales process of the Nordics country organizations.

This will be done via telephone, email, and online channels such as chat, web and portals for both Schneider Electric customers and partners.

Your Responsibilities


* Act as a first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities,



* support customers for pre-sales and after sales questions (e.g., product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints),



* manage customer complaints - registration, follow-up until resolution and escalation to the next level of support when needed,



* maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center(s).



* pro-actively interact with customers and Supply Chain regarding order management and follow-up,



* register of all customer interactions in CRM system and create order in SAP,



* support in (new) digital tools & projects and actively promote those to customers,



* be the the back-up for colleagues in the other Nordics teams if and when needed.

Your Profile



* Bachelor's degree in Business Administration, Logistics, or related field or commercial education and relevant working experience in a (technical) customer service environment,



* excellent communication skills,



* strong Service and team-oriented attitude, with a problem-solving mindset,



* ability to learn quickly and general interest in learning technical and digital concepts,



* ability to work in a dynamic and changing environment,



* flexibility regarding execution of new tasks providing that they fit within a professional and dynamic customer care environment,



* call center or customer service experience is an advantage,



* working experience/background/education in electrical field is a distinct advantage,



* knowledge of and experience in SAP and CRM (Salesforce) is an asset.

Languages:


* Fluency in English and ...