Associate I, Key Analyst - Open / Close (Qro.)

Ready to kickstart your IT career? We're looking for an IT Support Center Assistant who's eager to learn, loves solving problems, and wants to make a tangible impact by helping users navigate technology challenges every day.

What will you do:


* Provide frontline support by responding to technical inquiries and resolving user issues promptly


* Work closely with technical teams to troubleshoot and escalate complex problems as needed


* Maintain detailed records of customer interactions, solutions, and feedback for continuous improvement


* Contribute ideas to enhance service delivery and streamline support processes

What are the key skills we are looking for:


* Customer Support - foundational level; assisting users with technical inquiries and service requests


* Communication - developing level; explaining technical solutions clearly to non-technical audiences


* Customer Orientation - developing level; prioritizing user needs and delivering positive support experiences


* Problem Solving - developing level; diagnosing issues and determining appropriate resolution paths


* Troubleshooting - foundational level; identifying root causes of technical problems efficiently


* End User Support - foundational level; providing hands-on assistance with hardware and software issues


* Resilience - developing level; maintaining composure and focus during high-volume support periods

What qualifications will make you successful:


* Passion for technology and helping others navigate technical challenges


* Quick learner who adapts easily to new tools and evolving processes


* Strong attention to detail when documenting and tracking issues


* Collaborative mindset with enthusiasm for working in a team environment

What's in it for me:


* Comprehensive training to build foundational IT skills and grow your expertise


* Opportunity to work with diverse technologies and gain real-world experience


* Collaborative, supportive culture where questions and curiosity are encouraged


* Career development pathways with room to advance within IT and beyond

Start building your IT career with a team that's excited to support your growth - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you.

It's more than just pay and benefits-it's a meaningful investment in you.

It is designed to help you perform, grow, feel safe, and elevate your potential.

The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community.

At Schneider Electric, we're here for what matters most to you.

Discover more at our Career Page.



* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are th...