Customer Service Representative / Dispatcher

Customer Service Representative / Dispatcher – Schwartz Heating & Cooling

Job Overview


* Company: Schwartz Heating & Cooling


* Pay: $16.00 – $22.00 per hour, based on experience


* Schedule: Monday–Friday, 7:30 AM–4:30 PM


* Employment Type: Full-Time


* Department: Front Office / Customer Service

The Opportunity

Schwartz Heating & Cooling is looking for a dependable and detail-oriented Customer Service Representative / Dispatcher to join our front-office team.

This position is ideal for someone who is comfortable on the phone, enjoys helping customers, stays organized in a busy office environment, and can handle multiple administrative responsibilities throughout the day.

Previous dispatching experience especially in HVAC, plumbing, electrical, or another home-service industry is a strong plus.

What You'll Do


* Answer incoming customer calls and provide friendly, professional service.


* Schedule and coordinate customer appointments.


* Perform accurate data entry and maintain customer information.


* Respond to emails and general customer inquiries.


* Assist with basic administrative and front-office tasks.


* Communicate appointment and service information clearly with customers and team members.


* Help coordinate technician schedules and dispatching when needed.


* Maintain organized and accurate records.


* Support the office team with additional administrative duties as assigned.

What We're Looking For


* Strong customer service and communication skills.


* Professional and confident phone etiquette.


* Strong attention to detail and accuracy.


* Comfortable using computers and performing data entry.


* Dependable, organized, and able to manage multiple priorities.


* Ability to work Monday–Friday from 7:30 AM–4:30 PM.

Highly Preferred:


* Previous dispatching or scheduling experience.


* Experience in HVAC, plumbing, electrical, construction, or another service-based industry.


* Previous front-office, administrative, receptionist, or customer service experience.

Compensation & Benefits


* $16.00 – $22.00/hour, depending on experience.


* Health, dental, and vision benefits.


* Vacation and personal days.


* 401(k) plan.


* Paid uniforms.


* Christmas Club accounts.


* Stable Monday–Friday schedule.


* Opportunity to join an established, growing company.

About Schwartz Heating & Cooling

Schwartz Heating & Cooling is a third-generation HVAC company serving residential and commercial customers.

We are committed to providing excellent service while creating a professional and supportive environment for our team.

Schwartz Heating & Cooling is an Equal Opportunity Employer.