Client Advisor - Abu Dhabi

Responsibilities

Sales and Service:


* To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.


* To engage with the client with sincerity


* To make the client feel comfortable by creating a bond through conversation.


* To present the relevant product features and benefits, based on the client needs identified during the conversation.

Always take the time to share the stories behind each product.


* Customer Relationship Management:


* Call on current & potential clients to establish & maintain client relationship and to inform about new products & services


* Invite the customer to share his details to continue to establish & maintain client relationship and to inform about new products & services.

Administrative and Visual Merchandising:


* To oversee, under the Store Manager's or the ASM authority, that:


* The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.


* The departments are always well stocked.


* The products are well stored or folded in order to prevent any damage.

Operations:


* To partake in management tasks associated with sales.


* Adhere to the administrative procedures concerning exchanges, returns and repairs.


* Be accountable and responsible for ag hoc mission entrusted by the store management.


* To share client feedback on products.


* To propose ideas for improving the daily running of the store and the service deliver

Measures of success


* Achievement of individual and store sales targets.


* Growth and retention of a loyal client portfolio through effective clienteling.


* High levels of customer satisfaction and positive client feedback and in line with H2C values.


* Strong product knowledge and ability to confidently share the Hermès story and craftsmanship behind products.


* Contribution to cross-selling across product categories and increasing average transaction value.


* Positive teamwork, professionalism, and embodiment of Hermès values.


* Demonstrates strong integrity in line with the Hermès values.

EXPERIENCE


* Previous experience in luxury retail, premium hospitality, or other high-end customer service environments.


* Strong clienteling and relationship-building skills.


* Demonstrated ability to deliver exceptional and personalized customer experiences.


* Good understanding of luxury products, craftsmanship, and brand heritage.


* Experience achieving sales targets while maintaining service excellence.


* Ability to work collaboratively within a boutique team and contribute to operational excellence.