Director of Operations

The Director of Operations is responsible for providing strategic and operational leadership for the organization's Home Health and Hospice services.

This position oversees day-to-day clinical and operational functions, ensuring the delivery of high-quality, patient-centred care while maintaining regulatory compliance, operational efficiency, employee engagement, and financial performance.

The Director works closely with executive leadership and department leaders to establish organizational goals, monitor performance, identify opportunities for improvement, and ensure Home Health and Hospice operations are aligned with the organization's mission, policies, and strategic objectives.

Main focus includes strong operational leadership, management experience, accountability, and Medicare/regulatory knowledge.

Operational Leadership Provide overall operational leadership for Home Health and Hospice services.

Develop, implement, and monitor operational goals and performance objectives.

Ensure effective coordination between clinical, administrative, intake, scheduling, billing, quality, human resources, and other operational departments.

Establish standardized processes and workflows across Home Health and Hospice.

Identify operational barriers and implement solutions to improve efficiency and patient care.

Monitor staffing levels and operational capacity to ensure appropriate resources are available to meet patient needs.

Clinical & Patient Care Oversight Partner with clinical leadership to promote high-quality, safe, and patient-centered care.

Monitor clinical operations and ensure appropriate coordination of patient services.

Support effective interdisciplinary communication and collaboration.

Review clinical and operational trends and develop action plans when performance does not meet established expectations.

Promote continuity of care and effective communication among patients, families, providers, and members of the interdisciplinary team.

Regulatory & Compliance Ensure Home Health and Hospice operations remain compliant with applicable federal, state, and local requirements.

Maintain knowledge of CMS Conditions of Participation and other applicable regulatory standards.

Partner with Quality and Compliance leadership to prepare for surveys, audits, and regulatory reviews.

Financial & Productivity Management Assist executive leadership with development and management of departmental budgets.

Monitor productivity, staffing utilization, visit volumes, admissions, referrals, census, and other key performance indicators.

Review financial and operational reports and develop strategies to address unfavorable trends.

Collaborate with billing and finance departments to identify operational issues that may impact revenue.

Staff Leadership & Development Provide leadership, direction, and support to department managers and operational staff.

Establish clear performance expectations and promote accountability.

Participate in recruitment, interviewing, onb...