RN Trainer (Contract)

Job title RN Trainer (Contract)

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

Temporary trainer position to support seasonal ramp

Job title:

RN Trainer (Contract)

Job Description:

We are seeking a Nurse Trainer with Case Management experience.

This role requires a combination of clinical judgment, case management experience, and adult learning skills.



* Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments.


* Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts.


* Complete and maintain certification through the client-led Train-the-Trainer program.


* Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time.


* Maintain training documentation and materials, ensuring alignment with client requirements and program standards.


* Manage training schedules, logistics, and learning resource inventories.


* Monitor learner progress through case simulations, knowledge checks, and performance metrics.


* Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off.


* Partner with Operations and Quality teams to embed client program requirements into training delivery.


* Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs.


* Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities.


* Stay current with payer policies, client requirements, and best practices in adult learning.


* Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS).

Qualifications


* Active USRN license (United States Registered Nurse).


* At least 2 years of clinical experience, preferably with exposure to Case Management, Care Coordination, or related settings.


* Experience in Case Management or Care Coordination, with exposure to customer service or member-facing environments preferred.


* Knowledge of Medicare and Medicaid programs and related payer requirements.


* Prior facilitation, coaching, precepting, or training experience preferred, preferably in healthcare operations or managed care.


* Strong administrative, reporting, and documentation skills, with proficiency in Microsoft Office ...