Licensed Telesales Supervisor

Job title Licensed Telesales Supervisor

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

Job title:

Licensed Telesales Supervisor

Job Description:

We're looking for a highly motivated and results-driven Remote Telesales Supervisor to lead a fast-paced, high-energy sales team.

In this role, you'll be responsible for driving daily team performance, ensuring individual and team goals are met or exceeded.

Success requires more than just managing metrics-you must understand the sales process in depth and be able to coach to specific behaviors that impact sales outcomes.

If you thrive in a dynamic environment and are passionate about developing others to close deals effectively, this is the role for you.

Key Responsibilities:



* Lead and motivate a remote team of telesales agents in a fast-paced, goal-oriented environment



* Monitor team KPIs and hold team members accountable for hitting performance targets



* Identify sales behaviors that drive success, and provide real-time, actionable coaching



* Analyze call performance, conversion rates, and sales pipelines to spot opportunities for growth



* Foster a culture of urgency, ownership, and continual improvement



* Partner with training and sales leadership to enhance process and skill development

Responsibilities



* Accountable for daily, weekly, and monthly activities of all team members



* Set priorities to ensure task completion and performance goals (quality, adherence, service levels, AHT) are met



* Ensure compliance with policies, procedures, and applicable regulations



* Monitor performance and deliver real-time coaching and feedback



* Assist with escalated calls and issue resolution as needed



* Monitor team chat to provide support and align on project priorities



* Partner with Workforce Management to build and manage team schedules



* Supervise both local and remote team members



* Review and evaluate team calls regularly to ensure quality and compliance

Qualifications



* Active resident Health Producer License



* Minimum of one-year recent experience as a call center supervisor leading a team of licensed health insurance agents



* Proven ability to coach and manage employee performance using call center KPIs



* Strong technical skills, including Windows-based systems and call center software



* Excellent verbal and written communication skills



* High School Diploma or equivalent

Location:

Work@Home USAUnited States of America