Director, Ask GS Experience Center

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Strategy & Corporate Development

Job Sub Function:
Strategic Planning

Job Category:
People Leader

All Job Posting Locations:
Taguig, National Capital Region (Manila), Philippines

Job Description:
Position Summary

The Director, AskGS Experience Center is responsible for leading the Global Services contact center and employee support experience across Johnson & Johnson.

This role is accountable for delivering a seamless, customer-centric, and efficient employee experience through AskGS across all service channels.

The Director leads a global team responsible for employee interactions, service delivery excellence, stakeholder engagement, continuous improvement, and operational performance.

This leader partners closely with Global Services functional leaders and key stakeholders to improve the employee experience, drive service excellence, and support enterprise transformation initiatives.

The Director cultivates strong partnerships across Global Services, leverages customer insights and operational data to drive improvement, and develops a high-performing global organization focused on delivering exceptional employee experiences.

Scope & Complexity

This role has global responsibility for the AskGS Experience Center and leads a geographically dispersed organization supporting employees, retirees, suppliers, and HCPs across Johnson & Johnson.


* Directly leads approximately 4-5 managers.


* Provides leadership for an organization of approximately 180 total employees, including direct and indirect reports, across multiple regions.


* Oversees support services delivered through web, chat, phone, and digital channels.


* Accountable for employee experience and operational performance, including customer satisfaction, service levels, quality, responsiveness, and operational efficiency.


* Partners with senior leaders and key stakeholders across Global Services to align service delivery priorities, resolve systemic issues, and advance employee experience strategies.


* Manages an annual operating budget of approximately $7 million and is accountable for workforce planning, capacity management, and resou...