One Call Technician

Your Job

Flint Hills Resources is now hiring a One Call Technician in Wichita, KS.

A successful candidate for this role will efficiently and accurately process State One Call excavation (call before your dig) requests using a business-specific one call and mapping software application pertaining to damage prevention of FHR owned and/or operated assets.

The ideal candidate will have the ability to work in a fast-paced environment, be a strong communicator and be detail oriented.

This position requires a flexible work schedule, Monday through Friday, working 8 hours within the window of 7:00 am.

to 5:00 pm.

Additional hours may be required based on excavation needs, typically during April through October.

These additional hours are primarily on weekdays but may occasionally include a holiday.

Our Team

Flint Hills Resources s a different kind of company-privately owned, with a compensation philosophy based on the value you create.

Come realize your full potential and join our team!

What You Will Do



* Problem-solve and properly address daily operational issues that may arise


* Problem-solve with FHR field operations personnel on information that is dispatched to field operations for further processing and data entry


* Efficiently and accurately enter and maintain all customer account data and activity in appropriate systems


* Provide accurate and timely follow through on all customer inquiries or correspondence requiring research


* Must be willing to cross-train on various systems


* Answer and process occasional inbound customer calls near pipeline facilities as specified, in a professional, courteous, and timely manner

Who You Are (Basic Qualifications)



* High School Diploma or equivalent


* 1+ years of customer service experience and/or training


* Demonstrated ability to successfully prioritize multiple items in a fast-paced environment while meeting deadlines.


* 1+ years of experience working with Microsoft Outlook, Excel, and Word and the ability to learn to use proprietary applications


* Demonstrated experience accurately documenting, recording, and maintaining information with a high degree of attention to detail and minimal errors.


* Proven ability to communicate effectively, both verbally and in writing, while providing accurate information with customers, team members, and other stakeholders.


* Ability and willingness to work a flexible schedule, including extended weekday hours and occasional weekends as business needs require.

What Will Put You Ahead



* Proficiency in analyzing maps using ArcView GIS mapping software


* Proficiency in IrthNet Utilisphere software


* One year of Safety / Damage Prevention experience


* Two-year Associate Degree (any combination of education and experience will be considered)

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