Service Desk Coordinator

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back.

This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities.

We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities.

The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace.

We believe in investing in our employees, their families and our communities.

Job Description:

Location: Sioux Falls, SD
Company: PREMIER Bankcard

About the Role

Provide first-level technical support and user access administration for enterprise systems.

Responsible for triaging incoming support requests, resolving common issues, managing user account provisioning, and escalating complex problems.

Handles support via Freshservice, phone, and email, and participates in an on-call rotation to ensure 24/7 coverage for critical incidents.

Job Duties and Responsibilities 

Essential duties and responsibilities include the following.

Other duties may be assigned.


* Respond to and triage Level 1 support tickets submitted via Freshservice, phone, and email.


* Provide technical support for desktop, mobile, and Microsoft 365 applications.


* Provision, modify, and deactivate user accounts in Active Directory, Microsoft 365, and other systems.


* Manage access requests, group memberships, and MFA configurations.


* Escalate unresolved issues to Level 2 support or application teams.


* Document support activities and contribute to the IT knowledge base.


* Communicate service impacts and updates to end users.


* Participate in an on-call rotation for after-hours support and incident response.


* Support onboarding and offboarding processes in coordination with HR and IT teams.


* Ensure compliance with access control policies and IT security standards.

Skills and Qualifications


* Demonstrated ability to use M365 applications with ease; quickly adapts to new technologies.


* Exceptional verbal and written communication skills with strong command of English language.


* Proven ability to concentrate, work independently, and maintain productivity with minimal supervision.


* Strong problem-solving skills with a keen eye for detail and accuracy in task execution.



* Quick to learn, flexible in dynamic environments and capabl...