Registration Clerk

Position: Registration Clerk Supervisor: Business Office Manager Division: Health and Human Services Administration Department: Kickapoo Community Health Services Responsibilities: Responsible for optimizing patients satisfaction by politely greeting patients, thoroughly collecting, identifying and inputting individual demographic and third-party payer eligibility information for accurate patient enrollment and processing at Kickapoo Community Health Center (KCHC).

Provides administrative support, which includes but is not limited to medical billing, cashiering and clerical duties for Kickapoo Community Health Center as needed.

Essential Duties and responsibilities include the following: Renders excellent customer service when greeting and assisting individuals upon arrival at CHS department.

Regular attendance and punctuality Determines an individuals eligibility for KCHC services.

This includes verifying Native American descendancy and/or employee status.

Responsible for inputting and updating verified patient information into Next Gen Practice Management system at every visit.

Responsible for obtaining patient and or guardian signatures on required consent forms for patient processing before consulting with physician or using clinic resources.

Responsible for identifying accompanying adult of minor patient to facility and updating custodial changes at every visit.

Collect proof of third party coverage, eligibility, benefit breakdown, and consent for assigned benefits as applicable for all patients at each visit as applicable.

Responsible for maintaining patient paper and electronic files up to date and protect confidentially at all times.

Maintains and adheres to responsible use of third party portal access to patient online eligibility, benefit breakdown, and/or claim status.

Updates patients guarantor and responsible parties in system including termination date of third party coverage when applicable.

Responsible for training staff members regarding the patient registration process, and required documentation needed for KCHC registration.

Performs receptionist duties, including but not limited to answering, transferring and screening phone calls or taking massages as needed.

Responds to all voicemails within 24 hours.

Schedules appointments through computerized scheduling program in accordance with set clinic guidelines for all KCHC resources.

Reminds and recalls patients for upcoming KCHC appointments and follows up with patients who no show to their appointments.

Responsible for full checkout process of patients.

This includes collecting copay payments, dropping charges to patients account, and issuing accurate receipts according to clinic services rendered and monies paid.

Preforms end of day reports and duties as assigned by supervisor.

Provides general information to the public regarding operating hours, services available, event details, and referral telephone numbers to other agencies and tribes.

Pages emergency codes as directed i...