Global Customer Director MNC, Technology Sector NorAm

Job Title: Global Customer Director MNC, Technology Sector NorAm

Job Location: Los Angeles, California

Lead the global development and growth of assigned multinational customer accounts in the Technology Sector by positioning DHL as a strategic supply chain partner.

Drive profitable growth, executive-level customer relationships, sector expansion, and cross-divisional collaboration while ensuring delivery of customer commitments and commercial objectives.

Key Responsibilities

Strategic Account Leadership


* Develop and execute global customer growth strategies for multinational customers.


* Create and maintain customer development plans aligned with customer business objectives.


* Serve as the senior commercial relationship owner for key global accounts.


* Establish executive sponsorship and strategic dialogue with customer leadership.

Revenue Growth & Business Development


* Deliver MNC volume growth and gross profit performance against budget targets.


* Identify, qualify, and convert new business opportunities across Air Freight, Ocean Freight, Customs, and integrated logistics solutions.


* Manage the global sales pipeline and support complex multi-country pursuits.


* Drive RFQ, RFI, and tender strategies to maximize win rates.

Customer Management


* Maintain strong relationships with global procurement, supply chain, logistics, and operations executives.


* Conduct regular business reviews and strategic planning sessions.


* Ensure service excellence and customer retention.


* Resolve escalated issues and coordinate resources globally to protect customer satisfaction.

Cross-Functional Leadership


* Lead and influence virtual teams across countries and regions.


* Coordinate activities with Product, Operations, Solutions Design, Finance, Implementation, and Regional Sales teams.


* Align DHL business units to deliver integrated customer solutions.


* Support organizational development, coaching, and performance management of account teams.

Sector & Market Development


* Monitor industry trends, competitive activity, and customer supply chain challenges.


* Develop sector strategies and value propositions.


* Promote innovation and differentiated logistics solutions.


* Support investment decisions and network development opportunities relevant to customer needs.

Required Experience


* 10+ years in logistics, freight forwarding, supply chain, or global account management.


* Experience managing large multinational customers.


* Strong knowledge of Air Freight, Ocean Freight, Customs Brokerage, and supply chain solutions.


* Executive-level selling and negotiation skills.


* Experience leading cross-functional and virtual global teams.


* Strong financial and commercial acumen.

Pay Range: $115,290.00 - $153,720.00+ (Based on Experience)

Benefits (All Non-Union Employees)



* Compensation: Competitive base salary plus rol...