Cloud Operations Professional

Job Requirements

Job Description - Cloud Operations Engineer

Role Overview

We are looking for an experienced Cloud Operations Engineer to manage and support complex IT Healthcare applications and cloud-based infrastructure in an international environment.

The role requires strong technical expertise across AWS/Azure Cloud, Windows/Linux, Kubernetes, monitoring, automation, ITIL operations, and information security.

The successful candidate will work closely with global stakeholders and international partners to ensure the availability, reliability, performance, security, and continuous improvement of business-critical IT applications and infrastructure.

Key Responsibilities


* Operate and support complex IT applications across production and non-production environments.


* Provide operational support for AWS and Azure cloud environments, including infrastructure and cloud-native services.


* Manage and troubleshoot Windows and Linux operating systems and infrastructure components.


* Work hands-on with AWS services, including:
+ Amazon EC2, RDS , Dynamo DB, Lambda , S3 , IAM , VPC etc


* Manage and support Kubernetes/containerized environments.
+ Hands-on experience with Kubernetes ECS .


* Monitor application and infrastructure health using tools such as Dynatrace , Grafana etc


* Analyze monitoring alerts, identify root causes, and drive incident resolution and preventive actions.


* Perform ITIL-based operational activities including Incident, Problem, Change, Request, and Service Management.


* Develop and maintain operating handbooks, SOPs, knowledge articles, and operational documentation.


* Independently identify operational issues, risks, and improvement opportunities and drive them to resolution.


* Collaborate with application, infrastructure, security, development, and project teams across different locations.


* Support project implementation, transition, and operational readiness activities.


* Contribute to cloud migration, application modernization, automation, and continuous improvement initiatives.


* Ensure adherence to organizational IT Information Security requirements and applicable security standards.


* Follow and support compliance with ISO 27001 and ISO 27017 requirements.


* Develop automation and operational tooling using scripting and Infrastructure-as-Code technologies.


* Work with international partners and stakeholders to coordinate technical activities and resolve cross-functional issues.


* Continuously expand application and technology knowledge across multiple technical domains.


* Experience preparing and maintaining Operating Handbooks, SOPs, runbooks, and knowledge documentation.

Required Technical Skills

Cloud & Infrastructure


* 5+ years of experience in IT infrastructure, application operations, or a related technical role.


* Strong hands-on experience with AWS Cloud.


* Working knowledg...