Gift Shop Attendant

Position Summary The Gift Shop Attendant is responsible for providing professional and courteous service to guests and customers while assisting with the daily operation of the hotel gift shop.

Responsibilities include assisting guests with merchandise selections, processing cash and credit card transactions accurately, promoting sales through effective and suggestive selling techniques, maintaining attractive merchandise displays, monitoring inventory, and keeping the shop clean, organized, and inviting.

The Gift Shop Attendant is responsible for protecting company assets, following established cash-handling and loss-prevention procedures, and maintaining a safe and sanitary environment.

The position may also assist the Front Desk and other Front Office functions as needed to support guest service and business operations.

The Gift Shop Attendant is expected to demonstrate professionalism, sound judgment, accuracy, and a commitment to exceptional guest service while supporting the standards and values of Kickapoo Lucky Eagle Hotel.

Essential Duties and Responsibilities Ensure compliance with applicable Tribal, Federal, and other laws, regulations, and Kickapoo Lucky Eagle Hotel policies and procedures applicable to the position.

Provide the highest possible standards of guest service by actively listening and responding appropriately to guest and team member questions, concerns, and requests.

Promote complete guest satisfaction by providing courteous, knowledgeable, and efficient service.

Assist guests with merchandise selections and promote sales using effective suggestive-selling and upselling techniques.

Maintain the gift shop in a clean, organized, attractive, and welcoming condition.

Arrange and maintain merchandise displays in an attractive manner that supports sales and enhances the guest shopping experience.

Monitor merchandise levels and provide accurate inventory counts to support weekly ordering, replenishment, and monthly inventory reporting.

Assist with receiving, organizing, stocking, labeling, and displaying merchandise as directed.

Protect company and gift shop assets against loss, damage, theft, and shoplifting by following established security and loss-prevention procedures.

Handle cash, credit card, and applicable guest/player point transactions accurately and in accordance with established procedures.

Balance and secure assigned cash and payment transactions and immediately report discrepancies or irregularities through established procedures.

Maintain accurate records and documentation related to sales, inventory, transactions, and other assigned gift shop activities.

Communicate regularly with the Gift Shop Manager or designated supervisor regarding shop-related concerns, guest service requests, inventory needs, fast-moving merchandise, and other matters affecting sales or guest satisfaction.

Assist with monitoring merchandise trends and customer preferences to support appropriate stocking and sales efforts.

Maintain awar...