Sr. Quality Investigation Engineer - Connected Vehicle Service Quality

JOB SUMMARY

The Senior Quality Investigation (QI) Engineer supports investigations into vehicle quality issues across all Subaru vehicle product lines across the North American region.

Taking ownership with minimal instructions and leveraging industry knowledge and technical expertise, the Senior QI Engineer will evaluate vehicles, conduct root-cause analysis, and recommend technical improvements.

Activities include:

• In-field investigation of vehicle-related issues.
• Collaboration with internal and external stakeholders, including members in North America and Japan.
• Analyzing market and automotive technical data.
• Testing and evaluating repair and countermeasures.
• Assisting with the development of vehicles that meet current and future demands of our customers while correlating quality-related tasks to support all aforementioned activities.

The role also involves collaborating cross-functionally with other Subaru entities, business functions, and Alliance partners, such as North American Subaru, Inc.

(NASI), Subaru Corporation (SBR), Subaru of America (SOA), Subaru of Indiana Automotive (SIA), Subaru of Canada, Inc.

(SCI), Toyota Motors North America (TMNA), and/or Toyota Motors Corporation (TMC), as well as external entities such as various hardware and/or software suppliers.

The level of interaction is expected to be higher than that of entry-level QI Engineers.

The Senior QI Engineer reviews the work of QI Engineers and interns.

The role also leads some mid-impact projects as a contact person, including communication with vendors.

Approximately, core duties will involve 70% execution of tasks (evaluation, research, reporting, etc.), and 30% project oversight.

The Senior Quality Investigation (QI) Engineer supports investigations into infotainment and connected vehicle (CV) quality issues across all Subaru vehicle product lines across the North American region.

This role works to ensure that infotainment and CV quality issues are addressed, from escalation to diagnosis to resolution.

Strong knowledge of the Data Communication Module (DCM) and the Cockpit Control Unit (CCU) is required.

JOB RESPONSIBILITIES

Primary Responsibilities

Project Responsibilities: 10%

• Leads some mid-impact projects, independently or allocating tasks to other team members.
• Progresses in projects as directed by more experienced team members.
• Recommends data-driven target specifications based on verified quality findings and observed market conditions.
• Independently identifies the next step in each project.
• Collaborates with other engineers and managers when encountering an issue.
• Communicates and coordinates effectively with all levels of the organization, including engineers, suppliers, Subaru Corporation (SBR) in Japan (using translation tools as needed), and retailer/service personnel.
• Establishes clear investigation timelines and holds suppliers accountable to them.

Process Improvement: 10%

• Finds method...