Zone Operations Lead - Northeast

Join us in pioneering breakthroughs in healthcare.

For everyone.

Everywhere.

Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality.

We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Supports Service business from an operational and strategic perspective deploying detailed know-how on service offerings, products and application domain.
Now's our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and18,000 patents.More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare.

We stand with our customers around the world to support them in delivering high quality care to their patients.An estimated 5 million patients across the globe benefit every day from our innovative technologies and servicesin the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

This is what truly matters to us.

Join our team now at Siemens Healthineers as a Zone Operations Lead

This is a role well suited to an ambitious professional, looking for the next step in their career.

As a Zone Operations Lead, you will be responsible for:


* Supporting the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.


* Develops and delivers training and education programs aimed at increasing the skill set of the Customer Service Coordinators, provides quality & process assurance oversight


* Performs CCC-Ops functions as staffing warrants and/or redistributing team daily workload based on staffing and volume in conjunction with Workforce Management.


* Ability to understand the situational leadership model and apply appropriately.


* Ability to proxy for managers in business processes and RSM interactions.


* Systematically applies statistical and/or logical techniques to describe and illustrate, condense, and recap, and evaluate data.


* Proactively seeks opportunities for improvements and may define and suggests strategies for implementation.

This position may suit you best ifyou are familiar with what is below, and would like to do develop your career with Healthineers


* You provide continuous coaching, development, and training of team members.


* You evaluate performance and identify areas of development with a regular feedback cadence.


* You partner with peers within the CCC to ensure the consistent application of established processes as a unified team.


* You have very good presentation skills in the customer environment.

Required skills to have for the success of this role


* Minimum of 2-5 years of experience in a customer related role in a fast-paced en...