Senior Manager, Global Network Stable Services

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Technology Product & Platform Management

Job Sub Function:
Technology Operations Support

Job Category:
People Leader

All Job Posting Locations:
São José dos Campos, São Paulo, Brazil, São Paulo, Brazil

Job Description:

The Senior Manager, Global Network Stable Services is accountable for the strategy, governance, performance, and continuous improvement of the global Network Stable Services organization supporting J&J's enterprise, manufacturing, laboratory, and distribution environments.

The position provides global leadership for the intake, solutioning, planning, implementation, compliance, and delivery of small-project network service requests.

The scope includes LAN, WAN, wireless, network security, load balancing, IP address management, change management, asset and configuration management, documentation, and related network lifecycle activities.

The Senior Manager leads globally distributed internal and managed-service teams and works across Network Operations, Engineering, Delivery, Information Security, Service Introduction, Quality and Compliance, and Regional Technology organizations.

The position ensures that network requests are delivered with high quality, consistently, efficiently, and in accordance with J&J standards, while accelerating automation, improving service quality, and strengthening ownership across the complete request lifecycle.

The Stable Team operates globally to meet regional IT service-request demand.

The team responsibilities include service-request intake, network solutioning, implementation planning, deployment services, change management, compliance support, asset management, solution review, Records of Change, MACD coordination, and service documentation.

Major Duties and Responsibilities

25% | Global Stable Services Leadership and Governance


* Define and execute the global strategy, operating model, governance framework, and service roadmap for Network Stable Services.


* Provide leadership across globally distributed internal resources, regional leads, contractors, and managed-service providers.


* Establish clear service ownership, decision rights, escalation p...