Field Service Engineer

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Supply Chain Engineering

Job Sub Function:
Field Service Engineering

Job Category:
Scientific/Technology

All Job Posting Locations:
Singapore, Singapore

Job Description:

At Johnson & Johnson, we believe health is everything.

As a Field Service Engineer supporting Biosense Webster, you will play a critical role in ensuring the reliability, performance, and uptime of advanced electrophysiology and cardiac mapping technologies used to improve patient outcomes.

You will partner closely with healthcare professionals and customers to provide technical expertise, preventative maintenance, troubleshooting, repairs, and system upgrades, while delivering an exceptional customer experience.

Key Responsibilities

Technical Service & Support


* Provide on-site and remote technical support for Biosense Webster products through the Customer Support organization.


* Install, maintain, troubleshoot, repair, and upgrade medical equipment within assigned territories.


* Diagnose technical issues, identify root causes, and implement timely corrective actions.


* Respond to service requests, including urgent customer support needs.


* Support preventive maintenance activities and maintain equipment performance and service records.


* Assist in training and mentoring junior Field Service Engineers.

Customer Experience


* Build strong partnerships with physicians, nurses, biomedical engineers, and hospital stakeholders.


* Act as a trusted technical advisor and advocate for customer needs.


* Manage customer expectations proactively and drive high levels of customer satisfaction.


* Analyze service trends, complaints, parts utilization, and equipment performance to identify improvement opportunities and implement corrective actions.

Operations & Compliance


* Maintain accurate and timely documentation in service management systems, including work orders and service records.


* Manage inventory, spare parts, equipment returns (RMA), and related audits.


* Participate in product and technical training to maintain expertise.


* Support incident investigations and continuous improvement i...