Senior Analyst, Agentic AI Engineer

Senior Analyst, Agentic AI Engineer

Our team sits at the forefront of Dell's Agentic AI transformation.

We are building AI-native workflows, autonomous agents, and enterprise operating models that redefine how work gets done across a global services organization.

The ideal candidate is equally comfortable working with executives, designing AI solutions, and deploying production-grade systems that deliver measurable business value.

Join us to do the best work of your career and make a profound social impact as a Senior Analyst, Agentic AI Engineer on our Services Operations AI Transformation team in Hopkinton, Massachusetts.

What you'll achieve

In this position as Senior Analyst, Agentic AI Engineer, you will help scale Dell Technologies' enterprise AI transformation by embedding directly with operational teams to identify, build, and deploy agentic AI solutions that improve business outcomes.

You will combine hands-on engineering expertise with program management discipline, translating complex workflows into production-ready AI agents that automate and enhance operations.

Working closely with stakeholders across multiple domains, you will drive solutions from discovery through deployment while helping establish the governance, standards, and processes required to scale AI adoption across the organization.

You will:


* Partner with operations teams to analyze workflows, identify automation opportunities, and translate business processes into scalable AI agent specifications.


* Design, develop, test, and deploy AI-powered agents and workflows using large language models, retrieval systems, and enterprise data sources.


* Define evaluation frameworks, monitor production performance, troubleshoot issues, and continuously improve solution accuracy and adoption.


* Manage AI portfolio intake, tracking, governance, and stage-gate processes to ensure successful delivery and compliance with enterprise standards.


* Create reusable templates, documentation, and best practices that enable broader adoption and scalable delivery of AI solutions across multiple business domains.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.

Here's what we are looking for with this role:

Essential Requirements


* 2+ years of experience in software engineering, data science, machine learning, technical consulting, or a related technical field.


* Bachelor's degree in Computer Science, Engineering, Data Science, or a related discipline, or equivalent practical experience.


* Strong Python programming skills with experience developing, enhancing, and maintaining production-quality applications.


* Hands-on experience building AI or LLM-powered solutions, including prompting, tool integration, retrieval-augmented generation (RAG), workflow orchestration, and evaluation techniques.


* Proven ability to work directly with business stakeholders, develop clear ...