Head of Card Customer Analytics & AI Enablement-Executive Director

Shape the future of analytics by designing and implementing solutions that empower smarter, faster decisions.

This is a senior leadership role within JPMorganChase's Card business that requires technical depth in AI/ML, the ability to translate between business strategy and technical execution, and a track record of building high-performing analytics teams.

As the Head of Card Customer Analytics & AI Enablement leading the Card Customer & Strategic Analytics team, you'll lead a group of analytics leaders, data scientists, and analysts responsible for delivering AI and analytics solutions that shape product strategy, customer experience, and competitive positioning across the Card portfolio.

Your role will span three core areas: setting AI and analytical direction across multiple business domains, serving as the bridge between senior business stakeholders and technical teams, and building organizational capability through talent development, inclusive culture, and operational excellence.

Job Responsibilities


* Define and drive the AI and analytics strategy for Card D&A, identifying high-value opportunities for generative AI, agentic AI, and advanced analytics to create competitive advantage


* Stay current on emerging AI/ML techniques and evaluate new capabilities, tools, and vendor offerings for practical application in the Card business


* Partner with Data, Product, Technology, Risk, and Finance to deliver AI and ML solutions from ideation through production deployment, ensuring solutions are scalable, responsible, and aligned to business needs


* Lead analytics supporting customer experience, benefits, product design, portfolio performance, and pricing and targeting strategies


* Drive measurement frameworks, experimentation (including A/B testing and causal inference), and personalization strategies that improve customer experience and benefits utilization


* Build and lead competitive intelligence capabilities that monitor market trends, competitor positioning, and industry benchmarks, partnering with external vendors and synthesizing internal and external data to give senior leaders a clear view of the competitive landscape


* Deliver forward-looking analyses that inform strategic planning and product roadmap decisions


* Serve as the connective tissue between business strategy and technical execution translating business problems into analytical frameworks and translating model outputs into executive-ready recommendations


* Define analytical priorities with senior stakeholders, interpret results, and drive data-informed decisions across product, marketing, and servicing strategies


* Lead, mentor, and develop a multi-layered team of analytics leaders, data scientists, and analysts, setting clear goals and performance expectations and providing ongoing coaching across all levels


* Champion a culture of innovation, intellectual rigor, inclusion, and collaborative problem-solving across the ...