Admin Support - Front Desk

Company Description: Real Life Counseling (RLC) is an Administrative and Executive Services Agency, facilitating and supporting the connection between individuals, couples and families seeking Mental Health Counseling with RLCs network of Clinical Interns and 1099 Independent Contractors in private practice settings throughout Clark County, WA, utilizing both in-office and telehealth services, and funded through a combination of Medicaid-funded Insurances, Private Insurances, and/or Private Pay.

RLC also provides administrative support to our Behavioral Health Agency, Real Life Community Behavioral Health (RLCBH).

Job Overview: The Front Desk team member serves as the central point of contact for clients and acts as the bridge between referrals and billing managing the in-betweens.

This role supports clients in person and by phone with administrative and account-related questions, manages the main line, facilitates record requests, and oversees the creation and maintenance of client accounts.

Responsibilities include verifying active insurance coverage, collecting copays and payments, identifying and communicating billing barriers to providers, and accurately maintaining information within the EHR system.

The Front Desk team member also serves as a resource and trainer for the EHR, providing troubleshooting support as needed to our providers.

Job Duties: This positions duties include, but are not limited to: Provide and supervise the greeting of each client as they enter and exit the building/lobby, providing them immediate positive engagement, support in checking-in and answering any questions they may have pertaining to their accounts, including updating any insurance changesRunning Copays for one or both of our clinics (RLC and RLCBH).Supporting clinical staff with information (help sheets and training as needed) pertaining to the client check-in processInputting Insurance Information into each client profile within our EHR system and ensuring its completed accurately, and coordinating with providers regarding any insurance or billing barriersRunning Insurance Verification on all clients, annually and as needed, to ensure clients are not burdened with unexpected unpaid balances and support clients in navigating any identified insurance barriers.Alerting Billing of any identified insurance changes if needed (Billing will also alert Front Desk of any identified changes/barriers)Confirming all Client Intake Documentation is completed prior to Intake and client information is up to date and accurate.Provide (as applicable) receptionist-oriented services of assisting clients with administrative type questions and answering the RLC and/or RLCBH office phoneOversee, manage and answer the RLC/RLCBH phone lines so as to provide actual human support & contact to those who call in seeking assistance.

This also includes directing clients and staff to appropriate departments/leads for their inquiries.Provide administrative-specific support to clinical s...