HB-Housing Case Manager

Position Summary The reStart Housing Case Manager provides comprehensive, housing-focused case management services that support individuals and families in achieving and maintaining safe, stable, and sustainable housing.

This position operates within a Housing First framework and delivers strengths-based, solution-oriented support to help participants overcome barriers to housing stability and self-sufficiency.

Housing Case Managers engage participants through outreach, assessment, service planning, resource coordination, and ongoing support.

The role requires strong documentation, regulatory compliance, collaboration, and community partnership to ensure services meet contractual, funding, and organizational standards.

This position serves a broad range of participants across programs and funding sources and maintains flexibility to respond to evolving community needs.

Assignment Disclaimer: Housing Case Managers may be assigned to various programs or funding streams across the organization based on operational needs, community demand, and organizational priorities.

Workload & Service Parameters To provide clarity and consistency across programs and funding streams, Housing Case Managers operate within the following general service parameters: Program Duration Range: Services may range from short-term intervention (approximately 72 hours) to longer-term engagement (up to two years), depending on participant needs, program requirements, and funding guidelines.Caseload Range: Caseloads typically range from 1030 individual participants, based on program structure, service intensity, participant acuity, and operational needs.

Caseload distribution and service duration may vary according to funding requirements, participant complexity, and organizational priorities.

Workload adjustments are evaluated in partnership with Funding guildeline, Department Leadership and Human Resources to ensure alignment with service quality standards, regulatory expectations, and internal equity practices.

Key Responsibilities Community Outreach & Engagement Conduct field-based outreach to identify and engage individuals and families experiencing or at risk of homelessness.Build professional, respectful relationships that foster trust and participation.Collaborate with shelters, benefit agencies, and community organizations to coordinate outreach efforts.Participate regularly in coordinated outreach and community collaboration meetings.Represent reStart professionally in the community to increase awareness of available services.Provide clear information about program eligibility, expectations, and available support.

Eligibility Screening & Program Access Conduct eligibility screenings and comprehensive needs assessments.Develop individualized housing stability or service plans with measurable goals and timelines.Apply a Housing First approach that prioritizes immediate housing stability and practical solutions.Regularly review and update plans to reflect progress and ...