Guest Services Front Desk & Reservations Sales Agent

The Lodge at Woodloch has a philosophy of personal awakening, allowing guests to discover or reunite with stress-relieving outlets that benefit them long after they leave.

The common denominator in each life-changing event at The Lodge at Woodloch is YOU.

Each department requires different skills and knowledge that come together to make The Lodge at Woodloch an award-winning wellness retreat.

Because of the amazing team, and the impact they have on guests, The Lodge at Woodloch has been honored with awards recognizing them within the Top 10 Wellness Resorts in the World time and time again! We are so lucky to be part of the Woodloch family of resorts.

The Woodloch Way is a term we use to showcase our dedication to hospitality and to each and every one of our staff (family) members.

Weve created a place where we can work hard, be creative and have our voices heard.

General Purpose of Position The Front Desk & Reservations Agent serves as a key ambassador of The Lodge at Woodloch, delivering exceptional guest service throughout the guest journey, from the initial reservation inquiry through departure.

This position combines front desk operations and reservations sales responsibilities, ensuring guests receive personalized service, accurate information, and seamless communication before, during, and after their stay.

The Front Desk & Reservations Agent is responsible for creating memorable guest experiences, maximizing revenue opportunities, maintaining reservation accuracy, resolving guest concerns, and supporting operational excellence in accordance with The Lodge at Woodloch's service standards.

Essential Duties and Responsibilities the following duties are representative of the position and are not intended to be all-inclusive.

Additional responsibilities may be assigned as needed.

General Responsibilities Maintain regular and reliable attendance.Demonstrate professionalism, positivity, and a guest-first attitude in all interactions.Uphold The Lodge at Woodloch's service standards and core values.Maintain comprehensive knowledge of resort accommodations, spa services, dining venues, activities, amenities, promotions, and policies.Work collaboratively with Reservations, Front Desk, Spa, Housekeeping, Food & Beverage, Bell Services, and other resort departments.Utilize resort systems and technology platforms accurately and efficiently.Participate in ongoing training, meetings, and development opportunities.Maintain clean, organized, and professional workspaces.Follow all safety, security, emergency, and cash-handling procedures.Adhere to all company policies and procedures.Perform other duties as assigned by management.

Front Desk Responsibilities Welcome guests warmly and professionally upon arrival and throughout their stay.Complete guest check-in and check-out procedures accurately and efficiently.Verify guest information, payment methods, room assignments, package inclusions, and special requests.Respond promptly to guest inquiries, concern...