Engineering Manager II

Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients' success.

You'll work alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses.

Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

This role provides technical and operational leadership for Tier III production support of mission-critical applications.

The PROJECT - Engineering Manager II leads day-to-day production support activities, including application and job monitoring, incident and request management, technical troubleshooting, and coordination of production issues.

This role analyzes complex application, database, infrastructure, and integration issues; identifies potential root causes; drives or coordinates remediation; and escalates issues to the appropriate technical teams when needed.

The role also serves as a technical escalation point during critical production incidents and partners with end users, technical teams, project leadership, and client stakeholders to communicate impacts, risks, workarounds, status, and resolution plans.

In addition, this role supports the management, development, and training of team members.

Work you'll do

As a PROJECT - Engineering Manager II on the GPS Engineering as a Service team, you will be responsible for...


* Leading Tier III production support for mission-critical applications and scheduled jobs across a complex technical environment


* Managing incidents, service requests, escalations, and high-priority production issues through resolution


* Troubleshooting complex application, database, infrastructure, and integration issues to identify root causes and remediation steps


* Coordinating with development, database, infrastructure, and network teams to resolve production issues and reduce operational risk


* Communicating production impacts, status, risks, workarounds, and resolution activities to end users, project leadership, and client stakeholders

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our tea...