Sr Member Service Coordinator

Ready to Keep Operations Running Smoothly?
Be the Backbone of Our Membership Services Team!

Join Us as Sr Member Service Coordinator - Hybrid Role | Jacksonville, FL

What's in it for you?
Provide Expert Support: Handle contractor and client inquiries while ensuring accurate documentation and program compliance.
Own the Details: Monitor reports, maintain quality standards, and support the resolution of complex contractor issues.
Be Essential: Serve as a trusted resource for Contractor Connection processes and help keep operations running efficiently every day.

At Crawford, every claim represents a person and a community we help rebuild.

As a Sr Member Service Coordinator, your customer service expertise, analytical skills, attention to detail, and knowledge of contractor credentialing processes will help deliver exceptional support to clients and contractors alike.

This is your chance to be part of the One Crawford family-where your work makes a real impact.

✨ Ready to put your expertise to work and help restore lives? Apply today and join the Crawford team!


* Bachelor degree or an equivalent combination of education and experience, and at least 4 years customer service or property or claims management experience.


* Highly proficient and advanced computer skills


* Highly proficient and advanced internet navigation skills


* Excellent attention to detail and organizational skills


* Excellent time management abilities


* Highly proficient analytical and problem solving ability


* Excellent written, verbal and oral communication skills


* Excellent interpersonal skills


* Strong proven ability to multi-task


* Accurately analyzes, prioritizes and directs workflow within department


* Builds excellent relationships with internal and external customers


* Stable and consistent with performance and attendance


* Superb conflict management skills


* Strong leadership skills


* Builds teamwork with and between departments


* Effective at monitoring and auditing work of others


* Ability to analyze business reports and identify trends


* Ability to work independently, with minimal supervision


* Thorough knowledge and understanding of Contractor Connection specific applications, workflows and reporting systems (preferred)


* Thorough understanding of Contractor Connection and Membership Services procedures and processes (preferred)


* Thorough understanding of Contractor Connection contractor credentialing deliverables and requirements (preferred)

#LI-EC1


* Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures.

Subject-matter expert in Contractor Connection processes and program requirements related to Membership Services and contractor credentialing.


* Perform esca...