Performance Management Analyst (department Of Research, Operations, And Innovation)

Cook County Offices

Under The President

Administrative Hearings

Auditor

Bureau of Administration

Bureau of Economic Development

Bureau of Finance

Bureau of Human Resources

Bureau of Technology

Facilities

Office of the President

Department Overview :
The Department of Research, Operations and Innovation is dedicated to enhancing operational efficiencies and services in collaboration with all departments and agencies under Cook County government.

The Department currently focuses on the following areas: Performance Management , Innovation and Research, and Data.

The Performance Management team supports departments to improve their effectiveness by setting clear goals, developing performance metrics, aligning efforts with organizational objectives, tracking progress, and identifying areas for improvement.

The Innovation and Research team work s with departments to analyze current processes, identify bottlenecks or inefficiencies, and implement solutions that enhance outcomes using a human centered and user design approach .

The Data team is responsible for Department data analytics and management within the department and coordination with enterprise technology.

Job Summary :
Analyze performance measurements and make policy recommendations regarding department performance.

Assist in conducting performance studies regarding fiscal and management operations and researching similar governmental entities for informational and comparative purposes.

Develop strategies to address operational inefficiencies, create cost savings, and improve employee performance by analyzing organizational planning, operations, staffing requirements, incorporating user experience design and research, human centered design, and data development, analysis and visualization methods, and other performance measurements.

Establish and maintain communication with departmental performance management liaisons, answer inquiries, and inform contacts of changes in policies or practices.

Consult other staff and leadership for more complex issues and challenges.

Minimum Qualifications :

• Graduation from an accredited college or university with a Bachelor's Degree or higher AND

• Two (2) years of business operations, project management, change management, government program administration/operations, policy, data analysis, user experience design, user research or directly related experience,

OR

• An equivalent combination of education and/or experience is required.

Preferred Qualifications:

• Three (3) years of user experience design or user research is preferred.

Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee).

Candidates will be notified of how to submit required documents.



*Degrees awarded outside o...