Performance Assurance Consultant

Performance Assurance Consultant Summary:
The role of the Performance Assurance Consultant works to ensure a positive experience for the client by developing and managing our deliverables.

In this role you will perform the daily operations of the project plan for each client, troubleshoot and resolve controls issues associated with HVAC equipment, and be the primary point of contact for the client.

You will play a key role in ensuring the success of the performance guarantee and resolving various issues along the way.

Character Requirements:
Integrity: being above board in all internal & external relationships

Decisiveness: can sort through information and make appropriate and timely decisions

Initiative: recognizes opportunity and action without being asked

Diligence: energized by being diligent in meeting deadlines and completing tasks on time

Thoroughness: pays close attention to detail and produces accurate work in a timely fashion

Responsibility: understands expectations and follows through in accomplishing them

Position responsibilities:


* Responsible for timeliness and accuracy of deliverables


* Responsible for installing hardware/software additions, change orders, and solutions


* Responsible for verifying the performance and sustained operation of Energy Conservation Measures


* Responsible for assisting clients in issue resolution


* Responsible for understanding the clients' Building Automation System and being able to support



* Perform site service when called upon



* Perform project turnovers from construction to Client Services


* Perform Field Audit data collection associated with Capital Asset Planning


* Representation of Client Services during client training and turnovers


* Responsible for task management creation and execution through Asana process flows


* Periodically evaluate performance of systems for improvement opportunities


* Provide ongoing client training, both formal and informal


* Other duties as assigned



*

Essential skills and qualifications:


* Bachelor of Science or Engineering degree preferred


* Understanding of and proficient in project management skills


* Excellent time management and organization skills


* Proficient computer experience in Microsoft Office Products particularly Excel, Word, and PowerPoint


* Proficient using task management programs or knowledge with Asana


* Excellent analytical skills and attention to detail


* Excellent communication skills both verbal and written


* Proven track record of providing excellent customer service internally and externally


* Effective working in team environment

PHYSICAL DEMANDS: The physical demands described here are representative of those that

must be met by an employee to successfully perform the primary duties of this job.

Reasonable

accommodations may be made to enable individuals with disabilities to perform the primary duties.

When pe...