Services Engineer (Cooling/HVAC/Thermal)

Join our team as a Services Engineer and become the technical expert our customers rely on.

You'll deliver hands-on installation, maintenance, and repair services that keep critical systems running safely and efficiently while building lasting customer relationships.

What will you do?


* This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipments for Cooling systems of Schneider Electric.


* Services Engineer will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site.


* Services Engineer will share and provide technical instruction and guidance to new and less experienced Field Service Engineer.


* Services Engineer will perform warranty and recall work.

Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc.

Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.


* Services Engineer must be available to: respond to emergency calls and for intervention (24/7), maintain service equipment, tools and documentation, and identify sales opportunities.


* Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment ...)

What are the key skills we are looking for?


* Active Listening - intermediate level; understanding customer concerns and translating them into effective service actions


* Customer Orientation - intermediate level; building trust through responsive, reliable technical support


* Problem Solving - developing level; diagnosing equipment issues and implementing timely solutions


* Resilience - intermediate level; staying focused and effective under pressure in dynamic field environments


* Safety Standards - intermediate level; ensuring all work complies with safety protocols and regulatory requirements


* Maintenance and Repair - developing level; performing hands-on corrective and preventive maintenance tasks


* Technical Documentation - developing level; accurately recording service activities and system configurations


* Time Management - developing level; prioritizing tasks to meet customer commitments and service schedule

What's in it for me?



* Education: University degrees - (HVAC/Thermal/Mechanical/Electrical..)
Working Experience: 3-5 years equivalent experience in a related field (HVAC/ Refrigeration/ Chiller...), preferably specialized in cooling system in Data center projects is a big PLUS.


* Key success factors: Safety mindset; Strong Customer orientation mindset; Willingness to learn new competencies (Technical, Digital, soft skills...), Collaborative & can do attitude with internal entities (Planners, Inside Sales, Technical Support...)


* Others: Good English in reading, writing, speaking; Good compu...