Business Process Engineer, Specialty Services - Cary, NC

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We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This is a role well suited to an ambitious professional who wants to operate at the intersection of process governance, quality documentation, operational transformation, and strategic project delivery.

As a Business Process Engineer, Specialty Services, you will own and maintain the team's process documentation and quality materials while representing Specialty Services in cross-functional initiatives that require a clear understanding of end-to-end workflows, operational impacts, and business requirements.

You will also lead selected strategic projects that improve how the organization works and delivers service.
Process & Quality Documentation (35%)


* Own the development, maintenance, and lifecycle management of Specialty Services process documentation, quality documents, standard work, job aids, and related reference materials.



* Partner with operational subject matter experts, Quality, Training, and leadership to ensure documentation is accurate, usable, current, and aligned with business requirements.



* Translate complex end-to-end workflows into clear process maps, procedures, decision points, roles, controls, and supporting materials as needed.



* Establish a structured approach for document governance, including reviews, approvals, version control, change communication, and periodic validation.



* Identify documentation gaps, conflicting guidance, process risks, and opportunities to improve standardization across Specialty Services.

Strategic Representation & Business Requirements (30%)


* Represent Specialty Services in strategic initiatives, transformation programs, governance forums, and tooling enhancement discussions where operational representation is required.



* Serve as an end-to-end process subject matter expert, articulating upstream and downstream impacts across teams, systems, customers, and field operations.



* Gather input from stakeholders and translate operational needs, pain points, and process gaps into clear business requirements, use cases, priorities, and acceptance criteria.



* Partner with project managers, IT, product teams, and cross-functional business leaders to ensure proposed solutions support scalable, standardized, and sustainable operations.



* Evaluate process and tooling changes for operational impact, including handoffs, exceptions, controls, training needs, and readiness requirements.

Strategic Project Leadership & Implementation (25%)


* Lead or co-lead strategic projects for Specialty Services, including new process development, operational improvements, tooling enhanc...