Business Process Automation / IT Professional

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We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Key Responsibilities



* Business Analysis & Process Improvement


* Partner with business stakeholders to identify process improvement opportunities and develop technology-enabled solutions.


* Gather, analyze, document, and validate business requirements.


* Translate business needs into detailed functional and technical requirement specifications.


* Lead process redesign, workflow optimization, and automation initiatives.


* Develop implementation plans, testing strategies, deployment plans, and user training materials.


* Drive continuous improvement initiatives utilizing Lean, automation, and AI technologies.

ServiceNow Platform Administration & Support



* Provide North America support for the ServiceNow platform.


* Manage modification requests, change management activities, testing, deployment, and user adoption.


* Administer ServiceNow workspaces, including:


* PDF Templates


* Email Templates


* Task and Action Creation


* Workflow Support


* Collaborate with Global ServiceNow Insights and Development teams on enhancements and issue resolution.


* Support integration of ServiceNow data with SAP, Datamart, SQL Server, and reporting solutions

Power Platform Development



* Design, develop, test, and deploy:
+ Power Apps
+ Power Automate Flows
+ AI-driven process automation solutions
+ Business workflow applications



* Maintain and enhance existing applications including
+ Delivery Performance / Damaged Missing App
+ OEM Bundle Issue Trackers
+ MIV Day One
+ MIV Project Communication
+ ISE/CSE Metrics
+ TPS Applications
+ DCS Applications

CSC Application Support



* Support CSC business applications by:
+ Developing requirement specifications
+ Coordinating testing and deployment activities
+ Managing application enhancements
+ Supporting P58 vs P40 business impacts across CSC applications
+ Providing reporting and analytics solutions
+ Supporting Sales and ServiceNow data-related initiatives
+ SharePoint Administration & Collaboration Solutions
+ Design and maintain SharePoint sites and portals.
+ Support CSC and OM portals.
+ Design pages using modern web parts and user experience best practices.

Manage:



* Document libraries


* Navigation structures


* Security and permissions


* Site architecture

Data Management & Analytics



* Administer SQL Server dat...