Business Solutions Manager

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Human Resources

Job Sub Function:
HR Operations

Job Category:
Professional

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:

We are looking for Business Solutions Manager North America based in Bogota, Colombia.

The Manager, Business Solutions North America serves as a strategic partner to HR and business leaders, driving operational excellence, continuous improvement, digital enablement, and intelligent automation across the North America region.

Reporting to the Senior Manager, Americas Business Solutions, this role is responsible for translating business needs into scalable solutions that improve employee experience, strengthen service delivery, optimize HR operations, and support organizational transformation.

The Manager collaborates across HR, Global Services, CSS, Technology, and Global Experience Owners to identify opportunities for process simplification, automation, and digital innovation.

Through proactive stakeholder engagement, data-driven insights, and strong project leadership, this position helps shape and execute the Business Solutions agenda while ensuring alignment with business priorities and the broader HR and GSPS operating model.

This role serves as a key escalation point for complex operational issues, facilitates business transformation initiatives, and champions a culture of continuous improvement, innovation, and customer-centric service delivery.

This role will require maintaining high levels of confidentiality, trust and integrity in the handling of sensitive matters.

He/she adheres to established standards and guidelines and treats the workforce with dignity and respect.

Business Transformation, Continuous Improvement & Intelligent Automation (40%)


* Support large Transformation events, inclusive of Reduction in Force up to notification in partnership with BUHR, ERLR, Offboarding and Employment Law.


* Lead regional continuous improvement initiatives focused on enhancing employee experience, operational efficiency, and service delivery effectiveness.


* Identify, prioritize, and implement opportunities to leverage digital solutions, intelligent ...