Global Learning Admin Manager Americas

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Human Resources

Job Sub Function:
HR Operations

Job Category:
People Leader

All Job Posting Locations:
Paranaque, National Capital Region (Manila), Philippines

Job Description:

The Manager is mainly responsible for leading the Global Learning Administration team in their designated region, composed of Team Leads, Snr Specialists and Administrators on LMS transactions, consultation with training organizations and administrative functions for Cornerstone OnDemand (SUMMIT) in support of the J&J Enterprise.

He/she is expected to have advanced knowledge and experience in managing a regional operations team within a Global framework.

This role is responsible for driving consistency and compliance in executing LMS transactions including processing times and accuracy across the regions, and monitoring adherence to global processes as well as providing consultative services to a range of enterprise customers both globally and regionally.



* Directly be responsible for the service delivery of enterprise learning administration and helpdesk for learning within scope of regional responsibility by providing quality mentoring and leadership to team leads and learning administrators
+ Leading team operationally through day-to-day activities and customer concerns
+ Coaching and guiding regional team leads on standard methodology and learning administration processes
+ Develop individual talents by using performance metrics, customer feedback and employee's development needs


* Engage partners in given region (NA, EMEA, LATAM, ASPAC) including training organizations either, enterprise, regional or local, to ensure happiness of service, acquire feedback on systems, LA process, team performance and improvement opportunities


* Sponsor or lead in project work with training organizations, internal CI activities or cross team projects to deliver optimal project initiatives and outcomes
+ Partner with project collaborators to lead all aspects of project results by either delegating to team members or lead project work where required
+ Participate in CI identification and execution ...