Sr. Manager, Service Sales Enablement

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Sales Enablement

Job Sub Function:
Multi-Family Sales Enablement

Job Category:
People Leader

All Job Posting Locations:
Cincinnati, Ohio, United States of America, Santa Clara, California, United States of America

Job Description:

Johnson & Johnson is recruiting for a Sr.

Manager, Service Sales Enablement to join our MedTech Surgery business located at our Santa Clara, CA site with an alternate location of our Cincinnati, OH site.

#Li-Remote

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

Position Summary

The Sr.

Manager, Service Sales Enablement & Operations is responsible for building and operating the commercial engine that supports OTTAVA service sales.

This role owns the service sales operating model, CRM and system requirements, commercial workflows, forecasting methodology, KPI infrastructure, dashboards, training, onboarding, governance, and continuous improvement.

The role serves as the bridge between service portfolio strategy and field execution.

Service Marketing defines what the organization sells, the value proposition, pricing strategy, and market positioning.

The Sr.

Manager, Service Sales Enablement & Operations defines how the organization operationalizes, tracks, enables, and scales the selling motion.

The Manager, Service Sales - North America owns field execution and commercial outcomes.

Key Responsibilities

1.

Service Sales Operating Model and Governance


* Design, document, and maintain the end-to-end service sales operating model, including roles, decision rights, handoffs, governance, escalation pathways, and engagement points across the customer lifecycle.



* Establish standard operating procedures for point-of-sale support, warranty conversion, renewals, upsell, forecasting, account coordination, exception management, and customer escalation.



* Create operating cadences, governance forums, process controls, and accountability mechanisms t...