Manager, LATAM Site IT Delivery Lead

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Job Function:
Technology Product & Platform Management

Job Sub Function:
Technology Operations Support

Job Category:
People Leader

All Job Posting Locations:
Las Condes, Santiago,, Region Metropolitana de Santiago, Chile

Job Description:

DePuy Synthes is recruiting for a Manager, LATAM Site IT Delivery Lead, located in Chile, Brazil, Costa Rica.

Job Overview

The Manager, LATAM Site IT Delivery Lead is responsible for end ‑ to ‑ end delivery of on ‑ site and regional technology services, ensuring stable, secure, and high ‑ quality IT operations across supported LATAM locations.

This role partners closely with business leaders, global IT teams, and vendors to translate business needs into reliable technology solutions, drive operational excellence, and lead continuous improvement initiatives.

The position plays a critical role in enabling manufacturing, commercial, and corporate functions through dependable technology services and strong site engagement , and reports into the DePuy Synthes Technology organization .

Key Responsibilities



* Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.



* Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs.



* Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.



* Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.



* Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.



* Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.



* Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.



* Lead, coach, and develop site or regional technology team members, fo...