Customer Service Associate Tier II Spanish Bilingual

Are you a fluent English and Spanish speaker with a passion for delivering exceptional customer experiences? Join Purple Wave as a Customer Service Associate Tier II Spanish Bilingual at our Manhattan, KS headquarters.

You'll play a vital role in providing outstanding communication with our buyers and sellers, educating bidders, ensuring seamless payment processing, and coordinating internally.

We value your ability to prioritize, adapt to change, and solve problems while maintaining professionalism and attention to detail.

If you're ready to be an ambassador for our company values, address customer concerns, and collaborate with a dynamic team, apply now and become an integral part of our customer-focused team.

TheCustomer Service Associate Tier II - Spanish Bilingual is a vital member of our team responsible for providing exceptional external communication with buyers and sellers in both English and Spanish.

This role involves bidder education, efficient collection and processing of payments, and seamless internal communication.

The ideal candidate will be skilled in prioritizing daily workloads, maintaining composure in various situations, displaying a professional demeanor, adapting to change, solving problems, working independently, and paying meticulous attention to detail.

Above all, the Customer Service Associate must effectively convey our company's values during all customer interactions, address any concerns or complaints, and collaborate with customers to find appropriate solutions to resolve issues.

Responsibilities: Customer-Facing Responsibilities Communicate with customers in English and Spanish across phone, email, chat, and in-person channels, resolving escalated and complex issues in the customer's preferred language.Serve as the first point of escalation for Tier I associates, including bilingual Tier I associates handling the SPC IVR queue, chat, and email, independently resolving complex, unresolved, or high-risk customer issues in English and Spanish.Serve as the operational backstop absorbing Tier I volume during peak periods, including customer-facing, payment, SPC IVR queue, and coverage duties, with minimal reduction in Tier II SLA expectations.Defuse high-stakes or conflict-driven interactions in English or Spanish, including disputes involving payment, timelines, or competing customer interests, by identifying the core issue and driving toward a resolution that protects both the customer relationship and the business.Coordinate with Copart Yards on vehicle inspection and removal requests across multiple platforms, managing time-sensitive deadlines that directly affect transaction and partnership completion.Notify bidders of item description updates in English or Spanish, often under next-day time pressure ahead of auction close, and manage the resulting bid tree by contacting bidders individually to confirm whether they will retain, modify, or retract their bid, working each bid to resolution before close.Communica...